Due to COVID-19, Western Carolina Power will not be accepting walk-in customers at this time. Please call 828-227-3111 to schedule an appointment for new electric service or issues regarding your electric service.
The moratorium on utility late fees and disconnects expired July 29, 2020. Western Carolina Power has resumed normal billing and collection operations. If you have a past due balance, contact our office at (828) 227-7285 or (828) 227-3111 to discuss your payment options. If a payment agreement is not established by October 16, 2020, your account will be subject to disconnection. See the "Order Lifting Disconnection Moratorium and Allowing Collection of Arrearages Pursuant to Special Repayment Plans".
Western provides electric service to certain communities near campus as our established service area. Although Western Carolina Power is not a public utility, our rates are established by the NC Utilities Commission.
Deposits are required to set up an electric account unless prior credit has been established with Western Carolina Power. Deposits are based on the previous 12 month usage for each meter. After deposits are on file for 90 days they begin to accrue interest at an annual rate of 8%.
Electric bills are due and payable when issued and must be paid/received by University Cashier's Office no later than the penalty date, which is at least 25 days from the billing date. A 1% penalty will be added to unpaid bills after the penalty date. Failure to receive a bill does not alter this issue. Bills are rendered monthly between the 20th and 25th. If you do not receive your bill, please contact our office.
Meter reading usually occurs between the 7th - 10th of the month. Weekends, holidays, or unusual circumstances can vary the days of service (DOS) for your bill. All of our meters are automated meter reads with the exception of initial readings and final readings which are read manually.
Remember, written notice is required by your contract to discontinue electric service.
Your electric bill may be paid as follows:
We accept MasterCard, Visa, American Express and Discover.
Pay by credit card online
To pay with a card by phone, please call 828.227.7285.
Return stub with payment and mail to:
Western Carolina Power
HFR Administration Building Suite 300
Cullowhee NC 28723